FREQUENTLY ASKED QUESTIONS
If you or a loved one is considering treatment, these frequently asked questions explain how detoxification and rehab work, what to expect, and how to get started.
The New England Recovery Center is an inpatient addiction treatment facility in Westborough, Massachusetts that provides medically monitored detox, clinical stabilization, and rehabilitation services for adults with substance use disorders.
New England Recovery Center treats a wide range of substance use disorders, including alcohol, opioids, heroin, cocaine, prescription drugs, and methamphetamine addiction.
Medically monitored detox is a supervised withdrawal process that includes 24/7 medical care to ensure safety and comfort while substances leave the body. At New England Recovery Center, detox also helps prepare clients for ongoing treatment and recovery.
Clinical stabilization is the stage of addiction treatment that follows detox, where individuals receive structured, inpatient care to begin building the skills needed for long-term recovery. At New England Recovery Center, this phase focuses on addressing the physical, psychological, and emotional effects of substance use through therapy, medical support, and daily treatment programming.
Detox typically lasts 4 to 6 days, while inpatient rehabilitation generally ranges from 2 to 4 weeks, depending on individual needs and treatment progress.
After inpatient care, clients receive a personalized continuing care plan that may include outpatient treatment, medication for addiction treatment, supportive housing, and local self-help groups to support long-term recovery.
Treatment includes evidence-based therapies such as cognitive behavioral therapy (CBT), motivational enhancement therapy, relapse prevention training, and gender-responsive programming, alongside holistic services like mindfulness and fitness activities.
Yes. Family involvement is encouraged throughout treatment and includes education, family meetings, and ongoing support programs. This approach helps improve recovery outcomes and strengthen relationships.
Clients follow a structured daily schedule that includes individual counseling, group therapy, recovery support sessions, wellness activities, and time for reflection and personal growth. Several times a week, individuals in recovery and former clients come to the center to make commitments and share their experiences.
The Westborough campus offers modern accommodations, a fitness center, healing garden, walking paths, dining services, and holistic wellness activities to support recovery in a welcoming and comfortable environment.
Many major insurance plans cover detox and inpatient rehab services at New England Recovery Center. The admissions team helps verify benefits and explain available payment options.
Yes. Transportation assistance is available for individuals traveling to the facility, particularly from Massachusetts and nearby states, if family or support networks cannot provide transport.
New England Recovery Center emphasizes individualized, strengths-based care with a full continuum of services, from detoxification to outpatient support, combined with holistic therapies and strong family involvement to promote long-term recovery.
What Our Clients Have to Say…
I’ve been to rehab a number of times and without a doubt, this was the best one I’ve been to. The staff, the facility, the group therapy, the structured day, the thorough after care plans, it’s set me on a path to life long sobriety. This time I’m loving being sober, am attending meetings, exercising, meditating, and actually enjoying my life.
I can’t recommend this place more. It really is life changing. I will be forever grateful for New England Recovery Center.
The staff at NERC are amazing! I appreciate that many are in recovery themselves and have personal experience with what it is like to be on the inside looking out.
The program was excellent and the staff are very nice. They helped me develop an aftercare plan. I also appreciate that I always received my meds on time.
The staff at New England Recovery Center taught me ways to cope with everyday issues. I’m beginning to feel powerful, like I’m in control. I realize that I don’t know all the answers and that it’s okay to ask for help.
So impressed by the building environment; more importantly, the staff at every level were respectful, mindful, professional, courteous and compassionate.
NERC saved my life! I learned a lot from attending the groups. They gave me time to open my eyes and now I no longer have any urges to use. I enjoy life and having a new start!
This was an exceptional experience for me. NERC is a well thought-out and executed program. The staff are respectful, professional and sensitive to the very difficult process this is for people in our circumstance.
Overall, I wasn’t sure what to expect, but this program has been a lifesaver. Thanks to all, from kitchen staff to the clinicians, for all that they do.
The staff at New England Recovery Center are warm and caring. They made me feel comfortable from the start and encouraged me to set goals for myself.
It was at college that I started to experiment with alcohol and drugs. As the pressure intensified, I turned to drugs to relieve stress and stay awake. My family eventually sought placement for me at New England Recovery Center and I’m thankful they did.
I enjoyed the instructor for the family meeting – was very informative and caring. Support given to family was great.
My clinician and the other staff have been amazing in helping me rediscover myself and learn the tools and coping skills I need to live a healthy, productive, happy, clean and sober life! I am committed to return to share my success story.
Staff was very helpful and polite. Even during the first few days when I was on edge, they worked with me to make sure I was comfortable.
I’ve grown a lot since coming to New England Recovery Center. I’m learning how to cope with everyday issues. I also take responsibility for my actions, which is definitely something new for me.
New England Recovery Center taught me to be honest with myself. They told me that I didn’t have to hide behind the wall that I had built around myself. I use what I learned at New England Recovery Center every day.
The groups were great. They taught me important skills which really helped me. I also made friends with several other clients and still keep in contact with my roommate.
All Major Insurance Plans Accepted
